1. Procedure start pages


Before lodging a complaint, please read the description of each procedure!

From 13.00 on 6 November 2023 the procedures can be launched in the new Integrated Complaint Handling System. To use the system, you must first register with an email address on the site and then log in using the link provided in the email. Please keep the link you receive, as you will be able to access the system later at the same link later!

Starting a complaint procedure


2. Sites for continuing ongoing procedures started before 12.00, 6 November 2023


Domain Decision Maker procedure – Lodging a complaint 

Once you have indicated your complaint and received notification from the ADRF Secretariat (and only then), you can actually submit your complaint via this page.

Domain Decision Maker procedure – Submitting a response to the complaint

If (and only if) you have been notified that a complaint has been lodged against one or more of the domain registrations you have applied for, you can submit your substantive defence via this page.

Registration Decision Maker procedure – Submitting a complaint in the case of a natural person Complainee

If you have initiated a complaint against a natural person Complainee for a Registration Decision Maker procedure on this page and have received our confirmation of this, you can lodge your complaint on this page.

Registration Decision Maker procedure – Submitting a response to the complaint

If (and only if) you have been notified that a Registration Decision Maker procedure has been initiated in relation to one or more domains you use, you can submit your substantive defence through this page.

Completion of documents

If you have been notified that your complaint or defence needs to be completed, or you wish to do so for any other reason, you must do so on this page.


Contacting ADRF Secretariat