Welcome to the Integrated Complaint Handling System!

If you have not yet started a procedure, please select the procedure that suits you in point 1 below.

If you want to upload a document for a procedure that is already open, you have already been notified and you should choose the options in point 2 accordingly.


1. Procedure start pages


Before starting a complaint, please read the description of each procedure!

Domain Decision Maker procedure – Indicating a complaint 

If you have found a domain name among the names the published on this platform that in any way infringes your legitimate interests (e.g. your right to use the name), you may initiate a domain arbitration procedure against the registration of the domain name within 8 days of the publication. There are fees for this procedure. You can find more detailed information about the domain arbitration procedure here and you can initiate a complaint on this page.

Domain Decision Maker procedure – Complaint against the Registry 

If a domain name application is rejected by the Registry for non-compliance with the Domain Registration Policy, the domain applicant may initiate the Alternative Dispute Resolution Forum procedure against this rejection. You can find more detailed information about this procedure and can lodge your complaint on this page.

Registration Decision Maker procedure – Initiating a complaint in the case of a natural person Complainee

Registration Decision Maker procedure – Lodging a Complaint against a legal person Complainee

The revocation or transfer of a registered domain name from its domain holder may be initiated by a Complainant who has the right to use the name by lodging a complaint with the Alternative Dispute Resolution Forum. There is a fee for this procedure. More information about the procedure can be found here and you can initiate the complaint at one of the two links above, depending on the identity of the Complainee.

Filing a claim

Claims of a non-dispute resolution nature may also be filed against any Registrar, the Registry and the Alternative Dispute Resolution Forum. There is no fee for such a complaint. For more detailed information and filing a claim please visit this page.


2. Sites for continuing ongoing procedures


Domain Decision Maker procedure – Lodging a complaint 

Once you have indicated your complaint and received notification from the ADRF Secretariat (and only then), you can actually submit your complaint via this page.

Domain Decision Maker procedure – Submitting a response to the complaint

If (and only if) you have been notified that a complaint has been lodged against one or more of the domain registrations you have applied for, you can submit your substantive defence via this page.

Registration Decision Maker procedure – Submitting a complaint in the case of a natural person Complainee

If you have initiated a complaint against a natural person Complainee for a Registration Decision Maker procedure on this page and have received our confirmation of this, you can lodge your complaint on this page.

Registration Decision Maker procedure – Submitting a response to the complaint

If (and only if) you have been notified that a Registration Decision Maker procedure has been initiated in relation to one or more domains you use, you can submit your substantive defence through this page.

Completion of documents

If you have been notified that your complaint or defence needs to be completed, or you wish to do so for any other reason, you must do so on this page.


Contacting ADRF Secretariat